Refunds & Returns
At Vรถlt & Weiss, we take pride in the quality and craftsmanship of our watch winders. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of receipt to return your watch winder for a full refund or exchange. To be eligible for a return, the item must be in its original condition and in its original packaging. Proof of purchase is required for all returns.
To initiate a return, please fill out the return request form below. Once your return is approved, you will receive instructions on how and where to send your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.
Please note, original shipping costs are non-refundable unless the return is due to a defect or error on our part.
Exchanges
If you wish to exchange your watch winder for a different model, color, or style, please follow the same return process. Once your return is received, we will ship the replacement item, subject to availability.
Non-Returnable Items
- Custom or personalized products
- Items marked as โFinal Saleโ
Damaged or Defective Items
If your watch winder arrives damaged or defective, please contact us immediately at support@voltweiss.com with photos and details of the issue. We will arrange for a replacement or a full refund.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defect or error. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
For any questions regarding our returns and refunds policy, please contact us at support@voltweiss.com.
